Frequently asked questions
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Orders & Shipping
Shipping Times
Most orders ship within 1 business day. Delivery takes 1–3 business days (domestic) or 7–14 business days (international). Tracking is emailed once shipped.
Order Tracking
You'll receive a tracking link by email as soon as your order ships. Contact support if it hasn't updated after 48 hours.
International Shipping
We ship to most countries. Import duties, taxes, and local regulations are the customer's responsibility.
Order Changes
Need to update your order? Contact us as soon as possible. Changes aren't possible once your order has been processed.
Shipping Carriers
We use trusted carriers like UPS, FedEx, DHL, and USPS, depending on your location.
Customs & Duties
International orders may be subject to customs fees or import taxes, which are not included at checkout.
Discreet Shipping
All orders are shipped in plain, discreet packaging without product details on the outside.
Delivery Issues
If your package is delayed, lost, or marked as delivered but missing, contact our support team and we'll help resolve it.
Payments & Returns
Payment Methods
We accept Visa, Mastercard, Amex, crypto, and bank transfers. Contact support if you need another payment option.
Secure Checkout
Your payment is protected with encrypted, PCI-compliant checkout. We never store your card details.
Damaged Orders
If your order arrives damaged, contact us within 7 days with photos. We'll send a replacement or issue a refund.
Cancellations
Orders can only be cancelled or changed before processing. Once shipped, you'll need to follow our return policy.
Bulk Orders
We offer volume discounts for larger orders. Contact us for a custom quote.
Quality & Research
Lab Testing
Every batch is independently tested for identity, purity, and quality. COAs are available upon request.
Product Quality
Our peptides are produced under strict quality standards and tested before every release for consistency and purity.
Storage
Store unopened peptides cool and dry. Once reconstituted, keep refrigerated and follow the product instructions.
Product Availability
Popular products are restocked regularly. Join the waitlist or contact support for an estimated restock date.
Research Use
Our products are intended for laboratory and research use only and are not approved for human or animal consumption.